Strategic Planning

Design and direction of the Strategic Planning Group which created the Health Department's first Strategic Plan aligning diverse units and creating a mechanism to measure the impact of our programs on health outcomes.

Oversight of the creation of a succession planning model for the Department.

Oversight, creation, and implementation of the Department of Motor Vehicles Strategic Planning Process.

Partnered with VP of Eastman Kodak to turn the DMV into a Total Quality Management Agency, resulting in employee participation which transformed the offices, reduced the lines, reduced time for duplicate titles from weeks or even months to days, streamlined processes, became customer-focused and employee moral skyrocketed.

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